Frequent Asked Questions

Roller Doors

​My handset is not working or has poor range.
- Change battery.
- Recode handset (refer below).
- Check for obstruction or interference to frequency.
- If Stanley handset, check to ensure that dip switches match up with receiver.
- Check that the unit is engaged on automatic operation.
- Ensure that power is turned on.

How do I code the handset?
- With the power turned onto the unit press and release the small button (learning button) and the yellow LED will come on indicating that your unit is ready to accept code.
- Press the handset button once. If the code is accepted the green LED will blink twice.
- For multiple handsets code them in at this stage.
- Press and release the small button (learning button) and the yellow LED will go off.

Door Operates but fails to fully open or reverses before closing.
- Check manual operation for correct balance, not binding. Adjust if necessary.
- Spray silicone lubricant into tracks. Do not grease.
- Check/adjust safety sensitivity setting.
- Check limits.

Control box not operating door.
- At Control Box.
- Check power is on to Control Unit (Red LED illuminated).
- IF NOT, check mains plug and fuse.
- Plug fully engaged on top of Control Box.
- Motor wiring connections properly engaged.
- Manual release lever in "engaged" position.
- Limit switch cams correctly set, i.e. upper Limit Switch for fully open position, lower Limit Switch for fully closed position.
- Move door manually to half-closed position and try again.
- Try operation with Hand Transmitter.

My motor appears to be running slow.
- Clean and lubricate tracks otherwise call serviceman.

Light doesn't come on.
- Change bulb – a 24 Volt 10 watt.

How do I operate my door manually in the event of a power failure?
- To disengage
- Pull manual release lever (red handle) downwards
- To engage
- Push manual release lever up

What does our Warranty cover?
Please refer to the warranty policy in your installation / user manual. 

My motor turns but the door does not move.
- Check that the motor is properly engaged to automatic mode and that the locking bars are not engaged.

Sectional Doors

​Light doesn't come on
- Change bulb - 240 volt 40w "Crompton" ES clear, round lamp.

How do I operate my door manually in the event of a power failure?
- Pull on red string, hanging from motor.

Door does not work but chain goes around
- Re-engage door on to carrier.

The light flashes X times.
- Refer to trouble shooting page 18 in owner’s manual.